Returns & Exchanges

Return Eligibility

Products may be returned within 30 days of delivery provided that:

• The item is unused and in original condition.
• Original packaging, manuals, labels, and accessories are included.
• Proof of purchase is provided.

Non-Returnable Items

• Opened consumable products
• Customized or special-order products
• Clearance or final-sale items
• Gift cards
• Used or damaged products not caused by shipping

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery with photos of the issue.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days depending on your financial institution.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged.
• The item is defective.